• Customization: Custom gift wrapping is available for all products. Prices range from $5 to $30 per item, depending on the size, complexity, and materials used.
• Processing Time: Please allow an additional 1-2 business days for custom gift wrapping. Custom wraps are prepared after your order is processed and may take extra time during peak seasons.
• Personalized Gift Tags: A gift tag with a personalized message is included. Please limit your message to 150 characters to ensure it fits appropriately on the tag.
• Non-Refundable: Custom gift wrapping is non-refundable. If the item is returned, the custom wrapping cannot be refunded or exchanged.
• Order Limitations: Custom gift wrapping may be limited to a certain number of items per transaction or customer, depending on availability.
• Eligibility: Custom wrapping is available for both in-store and online purchases.

How to Request Custom Gift Wrapping

1. Email Request: To apply for custom gift wrapping, please email us at respect_marketplace@fortsanctuary.com. Include the following details in your email:
   • Your order number.
   • Specify which item(s) you would like wrapped.
   • Indicate the occasion (e.g., Birthday, Christmas, Wedding, etc.).
   • Gift card message (limit to 150 characters).
2. Quotation & Design: After we receive your request, we will send you the quotation, proposed design options, and applicable fee for your custom gift wrapping. Final design and fee will be confirmed before proceeding.

Delivery Terms

• Complimentary Delivery: Complimentary delivery is available for one location for purchases over $100. This offer is valid for weekday deliveries only (Monday to Friday, excluding holidays).
• Additional Delivery Locations: If you require delivery to an additional location or outside the standard delivery area, extra charges may apply. Please contact us for more details on delivery rates.
• Delivery Confirmation: Once your custom-wrapped order is ready, we will notify you of the estimated delivery date. Please allow extra processing time during peak seasons.

In-Store Pickup

• Pickup Option: You can choose to pick up your custom gift-wrapped items in-store at no additional charge.
• Pickup Notification: We will notify you via email or phone once your custom gift wrapping is complete and ready for pickup.
• Pickup Location: Please visit our store at [insert store address] to collect your wrapped items during regular business hours.

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