We aim to make your shopping experience seamless and convenient. Below are the payment methods we accept and key terms regarding payment for purchases made with us.

Accepted Payment Methods:

We offer a variety of payment options for your convenience:

1. Shopify Payments:
   • Credit/Debit Cards: Visa, MasterCard, and American Express
   • Selected e-wallets
2. Other Direct Payment Methods :
   • PayNow: A fast and secure local payment option for customers in Singapore.
   • Bank Transfers: Direct payments to our bank account.

   For other direct payment methods, please feel free to email us with your inquiry, and we will make the necessary arrangements with you.

Currency:

All prices are listed and payments are processed in Singapore Dollars (SGD) unless otherwise specified.

Payment Security:

We prioritize payment security and your payment details are never stored on our systems. All payments are handled through Shopify's payment gateways, which are certified as Level 1 PCI DSS compliant.

Payment Terms:

1. Payment must be completed in full before your order is processed.
2. Orders will only be confirmed once payment is successfully received.
3. For PayNow and bank transfers, proof of payment (e.g., screenshot) must be sent to respect_marketplace@fortsanctuary.com to avoid delays in processing.

Failed Payments:

If your payment fails or is declined, please verify your payment details and try again. If the issue persists, contact your bank or payment provider for assistance.

Refunds for Payments:

Refunds (if applicable) will be processed using the original payment method and will follow our Refund Policy guidelines.

For further assistance regarding payments, please contact us at respect_marketplace@fortsanctuary.com